The Portal Company
The Portal Company

Dynamics 365 Community Portals

Empower your community with a portal that modernises processes and boosts engagement.

We specialise in creating websites that make it easier for organisations to handle service requests, applications, registrations and other member requests.

Discuss Your Project
Community using Portals at Event

Why Community Portals?

We implement portals to be a central hub, bringing together members for interaction and mutual support.

Through self-service features, these websites link individuals to tools and resources for completing routine actions and queries. They encourage an engaged, autonomous community, reduce administrative burdens, and increase satisfaction.

Why Community Portals?

We implement portals to be a central hub, bringing together members for interaction and mutual support.

Through self-service features, these websites link individuals to tools and resources for completing routine actions and queries. They encourage an engaged, autonomous community, reduce administrative burdens, and increase satisfaction.

Benefits of Our Community Portals

24/7 Accessibility

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Empower your community with on-demand information and request handling.

Secure & Personalised

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Ensure data protection while delivering a tailored approach to enhance engagement.

Increased Participation

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Encourage involvement with convenient access to your events and initiatives.

Data-Driven Insights

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Deliver custom notifications about your latest updates and recommendations.

Community Portal Specialists

Increase your operational efficiency and boost member engagement with a portal that integrates with your Dynamics 365 system.

Here’s how The Portal Company can help you:

  • Expertise in translating workflows into user-friendly self-service functions.
  • Automation configured to make your processes run smoother.
  • Secure web access, making sure the right people can access information.
  • Designing intuitive web interfaces for easy navigation and task completion.
  • Agile methodology ensures rapid deployment and iterative feedback-based improvement.
  • Ensuring scalability to grow and evolve your portal.
  • Comprehensive support to ensure adoption and implement change requests.
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Why Choose The Portal Company 

  • ★ We specialise in creating tailored portals using connected Microsoft technology.
  • ★ Our team embraces complex projects that other agencies avoid.
  • ★ Proven expertise in building websites that integrate with key systems and data sources.
  • ★ Senior developers with 15+ years of Dynamics 365 and portals experience.
  • ★ No offshore teams - we offer UK-based consultants and developers.

Modernising Your Processes

By implementing a modern self-service portal, you can transform the handling of your repeatable processes, including:

Centralised knowledge base

Enable community members to find answers to common questions.

Registration for events

Efficiently and accurately handle data capture for upcoming events. 

Application forms

Accurately capture applications online for grant funding and other requests to ensure these are consistently processed.

Scheduling

Enable online booking for community services or facilities to reduce wait times and administration. 

Payment processing

Allow people to pay for fees and service charges through your portal for smooth payment processing.

Service requests

Enabling individuals to report issues and check the status of active cases.

Virtual agents

Deploy intelligent bots that help people quickly find information from shared resources using conversational chat.

Course enrolment

Manage enrolment processes and access to e-learning resources for community members.

Online voting

Securely conduct formal voting or polling about community-related matters.

Customer Success Story

“The Portal Company’s truly consultative and can-do approach meant we could work at speed to initiate a genuinely agile environment that evolves with us.”

Tim Loveridge, Chief Operating Officer at the Office of the Data Protection Authority

Read the case study

We are trusted by...

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Our Microsoft Portals Expertise

We use Microsoft technology to create secure, data-powered websites that modernise processes and delight end users. Our portals are built using products that include:

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Power Pages

Customising adaptable templates to specific portal requirements while ensuring functionality and design finesse.

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Azure Blazor Apps

Offering vast customisation options for sophisticated portals, ensuring scalability, security, and comprehensive integration.

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Power Automate

Increasing scale and efficiency by triggering automated actions in response to portal interactions.

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Dynamics 365

Seamlessly integrating business processes between portals and Dynamics CRM, including cases, leads, contracts, and more.

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Power Apps

Connecting processes managed in other business apps with your portal, such as subscriptions, events, and registrations.

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Power BI

Enhancing self-service portals with dynamic, interactive data visualisations that offer insightful analytics.

Website Integrations

We use Microsoft cloud technology to connect portals with CRM, ERP, and other systems and third-party services to integrate data, automate processes, and simplify operations. These examples include:

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More About Our Integrations

Community Portals: Frequently Asked Questions

What is a community web portal?

We implement community portals as digital hubs that provide direct access to services, and information. These offer engagement opportunities for various stakeholders, including individuals, non-profits, charities, and regulatory bodies.

How do community portals enhance engagement?

We work with organisations to design community portals that boost engagement by providing a platform for access to information, services, and discussions. These allow people to interact easily, voice concerns, and contribute to community conversations and decisions.

Connecting members through these portals can enhance engagement, creating a more active community.

What are the best practices for integrating CRM systems with community portals?

We utilise Microsoft Power Pages and Azure as our primary portal technology solutions, enabling in-built integration between Dynamics 365 CRM and Power Apps with community portals. This structure ensures a unified data ecosystem through Microsoft Dataverse, featuring real-time data updates, connected processes, and personalised experiences, with all interactions connected.

What types of processes can be managed in a community web portal?

Our team develops portals that manage any type of repeatable process to extend self-service capabilities. Processes that can connect with other data sources include applications, registrations, bookings, knowledge searches, and service requests.

What security features are essential for protecting data in a community portal?

Microsoft’s robust encryption and advanced security protocols fortify our web portals. Stringent security measures protect every transaction and data exchange, ensuring your information remains secure and confidential.

Download a white paper to learn how Microsoft Power Pages offer enterprise-grade security and capabilities to protect websites.

How do portals minimise admin tasks for government and regulatory organisations?

In the case of the Office of the Data Protection Authority (ODPA), an integrated web portal reduced registration times to under 5 minutes. The portal also increased ODPA’s capacity to handle thousands of transactions concurrently without performance loss. Through automation and integration with Dynamics 365, ODPA enhanced productivity and could manage its data with greater efficiency and security.

Discuss Your Project

Contact us today to explore how a bespoke community portal can modernise your service delivery. Whether you want to reduce administrative burdens or facilitate service access, our experts are here to help.